Please check your order when it arrives. If something is damaged, faulty, or not what you ordered, please do not send it back yet.

When submitting your claim, please include:

• Your order number
• A short description of the issue
• Clear photos showing the damage, fault, or incorrect item

Every claim is reviewed manually. If the issue is confirmed as a manufacturing fault or our mistake, we’ll make it right.

Damage caused by normal wear and tear, misuse, accidents, or general use is not considered a valid claim.

Please contact us within a reasonable time after discovering the issue. Claims can take 14–20 business days to be reviewed and processed.