• 1-5 Days Delivery
  • Free shipping on orders over £89
  • Free easy exchange

Frequently Asked Questions (FAQ)

Most asked questions

  • Can I change/modify my order?

    Unfortunately no. We are unable to amend an order once it has been submitted.
    this includes changing the size/colour of an item, removing an item, changing address, and changing payment methods.
    All orders are sent automatically from our warehouse.
    We're quick at picking, packing and processing your order – it gets done a few minutes after your order has been registered, changing an order will delay other customers shipments.

  • What size should I choose?

    Each of our products in the web shop www.onepiece.com has a 'sizeguide', which may vary between the different models and cuts. Simply click on the red link and you will get the sizeguide for the product you wish to purchase.

    If it is a regular unisex jumpsuit you are looking for, it is best to chose by your height:
    XXXS 145-155cm / 4' 9"-5" 1'
    XXS 145-155cm / 4' 9"-5" 1'
    XS 155-165cm / 5' 1"-5" 5'
    S 165-175cm / 5' 5"-5" 9'
    M 175-185cm / 5' 9"-6" 1'
    L 185-195cm / 6' 1"-6" 5'
    XL 195cm-> / 6' 5" >

  • Will I be charged with customs and import duties?

    The pickup transport is already paid for, but if you live outside EU, USA, Canada or Switzerland you will have to pay local customs and VAT. One exception is Switzerland, in which the duties are included in the price so no additional duties will be charged upon delivery. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, Onepiece has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost would be.If you are in doubt over these charges contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

  • Product is not in stock

    We launch new collections for spring/summer and autumn/winter. Not all products return, but our classic items and most popular collection items are re-stocked on a regular basis.
    Some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. We try to keep our products fresh and have additions from time to time, so look back frequently.
    **If you see an item has very few sizes/numbers left it usually means it's being discontinued and won't be coming back.

  • Can I change my delivery address?

    Once you have placed your order we cannot change delivery details.

    Please contact UPS in your country https://www.ups.com for any changes regarding your delivery address.
    As soon as you receive your tracking number in your confirmation email, you can go ahead and make the change.
    They are fully responsible for the delivery when the order has left our warehouse.

  • How can I track the status of my order?

    Just follow the link provided in your confirmation e-mail (check in your SPAM folder in case it is there)
    UPS adds all information to this link, so enter the tracking number to check the status of the delivery your package. Use this tracking number to contact UPS regarding any changes or further details of your shipment.

    If you have not received this tracking number sent to you within 24 hours after you placed your order (weekdays), please get in touch with support@onepiece.com

  • I haven’t received my order confirmation, what do I do?

    It is essential you have typed in the correct email address, otherwise we have no way of contacting you!
    Please check your SPAM/JUNK folder, sometimes it can appear there. We are able to resend the order confirmation if you contact us on support@onepiece.com with your order number.

  • How do I make a return/exchange, and what are the cost for this?

    For customers outside Norway, please enter our return procedure here: Return/Exchange page.Prices frequently update so the best way to check is to try the return online, any costs can be checked before clicking 'confirm'.You have 14 days return right. The product(s) returned must be in their original condition, including any tags and labels. The goods are your responsibility until they reach our warehouse. Ensure you package your return to prevent any damage to the goods, we are not responsible for any items that are returned to us in error. The default return & exchange cost is €14,90 / $19.90 / 149SEK/ 149DKK / 17.90CHF

    For Norwegian customers, please find return information by clicking here.

  • My item is faulty/incorrect

    Please contact Customer Support at support@onepiece.com with your order number, the Po. number from the care label inside the product (eg. Po. Number 13092013-1) and an image showing the fault; we can then assess the image and get back to you with a suitable solution as quick and easy as possible. The PO code is beneficial for us to prevent similar things from happening in the future.

    Note: We offer a one year guarantee on all products and can only deal with faults for products bought online here at onepiece.com. Once agreed we will either offer you with a replacement product or compensation (transactions over 6 months old can not be refunded and a credit note will be offered instead).

  • Do I have to pay any tax or import duties on my order?

    Your items will ship from The Netherlands or USA, depending on where you live. As for Canadian, Norwegian and Swiss orders these will be shipped from the Netherlands, but customers in these countries will not get charged additional VAT upon delivery as its already included in the price (DDP) when ordering.

    If you live in other countries outside of the European Union or the United States customs and duties fees may be applied to import goods or products into your country. This is a way for countries to collect additional fees from your pocket and unfortunately, we at Onepiece have no control over these additional costs and cannot predict what they may be. Sometimes customs or duties are collected, sometimes they are not.

    When ordering from onepiece.com, you are responsible for these fees, and also assuring that you can lawfully import them in your country. We understand that these fees may seem unfair and wish there was a way around it, but we must also follow the law, we can't artificially lower the value of your shipment to “get around” these fees.


Order information

  • Can I change/modify my order?

    Unfortunately no. We are unable to amend an order once it has been submitted.
    this includes changing the size/colour of an item, removing an item, changing address, and changing payment methods.
    All orders are sent automatically from our warehouse.
    We're quick at picking, packing and processing your order – it gets done a few minutes after your order has been registered, changing an order will delay other customers shipments.

  • Can I change my delivery address?

    Once you have placed your order we cannot change delivery details.

    Please contact UPS in your country https://www.ups.com for any changes regarding your delivery address.
    As soon as you receive your tracking number in your confirmation email, you can go ahead and make the change.
    They are fully responsible for the delivery when the order has left our warehouse.

  • How can I track the status of my order?

    Just follow the link provided in your confirmation e-mail (check in your SPAM folder in case it is there)
    UPS adds all information to this link, so enter the tracking number to check the status of the delivery your package. Use this tracking number to contact UPS regarding any changes or further details of your shipment.

    If you have not received this tracking number sent to you within 24 hours after you placed your order (weekdays), please get in touch with support@onepiece.com

  • I haven’t received my order confirmation, what do I do?

    It is essential you have typed in the correct email address, otherwise we have no way of contacting you!
    Please check your SPAM/JUNK folder, sometimes it can appear there. We are able to resend the order confirmation if you contact us on support@onepiece.com with your order number.

  • Do I have to pay any tax or import duties on my order?

    Your items will ship from The Netherlands or USA, depending on where you live. As for Canadian, Norwegian and Swiss orders these will be shipped from the Netherlands, but customers in these countries will not get charged additional VAT upon delivery as its already included in the price (DDP) when ordering.

    If you live in other countries outside of the European Union or the United States customs and duties fees may be applied to import goods or products into your country. This is a way for countries to collect additional fees from your pocket and unfortunately, we at Onepiece have no control over these additional costs and cannot predict what they may be. Sometimes customs or duties are collected, sometimes they are not.

    When ordering from onepiece.com, you are responsible for these fees, and also assuring that you can lawfully import them in your country. We understand that these fees may seem unfair and wish there was a way around it, but we must also follow the law, we can't artificially lower the value of your shipment to “get around” these fees.


Return & Exchange

  • How do I make a return/exchange, and what are the cost for this?

    For customers outside Norway, please enter our return procedure here: Return/Exchange page.Prices frequently update so the best way to check is to try the return online, any costs can be checked before clicking 'confirm'.You have 14 days return right. The product(s) returned must be in their original condition, including any tags and labels. The goods are your responsibility until they reach our warehouse. Ensure you package your return to prevent any damage to the goods, we are not responsible for any items that are returned to us in error. The default return & exchange cost is €14,90 / $19.90 / 149SEK/ 149DKK / 17.90CHF

    For Norwegian customers, please find return information by clicking here.

  • My item is faulty/incorrect

    Please contact Customer Support at support@onepiece.com with your order number, the Po. number from the care label inside the product (eg. Po. Number 13092013-1) and an image showing the fault; we can then assess the image and get back to you with a suitable solution as quick and easy as possible. The PO code is beneficial for us to prevent similar things from happening in the future.

    Note: We offer a one year guarantee on all products and can only deal with faults for products bought online here at onepiece.com. Once agreed we will either offer you with a replacement product or compensation (transactions over 6 months old can not be refunded and a credit note will be offered instead).

  • When do I get my money back for my returned product?

    After we receive your product at our Onepiece warehouse, the returns and exchange team will go through a quality control. If it fails to meet our standards, your refund will not be processed.
    If it meets our standards, your refund will be processed within 14 working days of the receipt of the product.*

    *Please note during peak season (December to February), refunds may take longer, so please allow up to 20 working days

  • What happens if I refuse delivery?

    For uncollected items, the customer will be charged EUR 40 which will be deducted of your refund.

  • Can I return or exchange my product at a store if I bought it online?

    Unfortunately no, products purchased online cannot be returned or exchanged at the stores and vice versa.

  • Can I return products that were bought using a gift card/discount code?

    Yes of course! Your right to return an item remains exactly the same regardless of whether you bought it with a gift card/discount code. Please remember that we cannot refund the amount paid with gift cards. This amount will be credited to your gift card used placing the order.


General

  • Are you able to custom make products?

    Unfortunately, we are unable to custom make products. This includes custom made prints & colors.

  • What size should I choose?

    Each of our products in the web shop www.onepiece.com has a 'sizeguide', which may vary between the different models and cuts. Simply click on the red link and you will get the sizeguide for the product you wish to purchase.

    If it is a regular unisex jumpsuit you are looking for, it is best to chose by your height:
    XXXS 145-155cm / 4' 9"-5" 1'
    XXS 145-155cm / 4' 9"-5" 1'
    XS 155-165cm / 5' 1"-5" 5'
    S 165-175cm / 5' 5"-5" 9'
    M 175-185cm / 5' 9"-6" 1'
    L 185-195cm / 6' 1"-6" 5'
    XL 195cm-> / 6' 5" >

  • How do I wash my Onepiece?

    We aim that the product you buy fits you perfectly and stays looking great.
    So please hand wash your Onepiece separately. If you have a delicate program on your washing machine you can use it at 30 degrees with a gentle spin cycle. Do not tumble dry. Wash inside out and with the zipper fully closed to prevent damage.

  • Has my order been shipped out yet?

    As soon as your order is dispatched from our Onepiece warehouse, you will be sent an email to confirm that it's on its way. Sometimes this can appear in your spam/junk folder.
    From there it should be delivered within the timescale we advertise. Your order is trackable and you can check it's progress by logging onto UPS

  • Do you deliver to work addresses or PO boxes?

    We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.
    If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as UPS will deliver to the place and not the person.

  • Will I be charged with customs and import duties?

    The pickup transport is already paid for, but if you live outside EU, USA, Canada or Switzerland you will have to pay local customs and VAT. One exception is Switzerland, in which the duties are included in the price so no additional duties will be charged upon delivery. Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, Onepiece has no control over these charges. Customs policies and import duties vary widely from country to country so we cannot tell you what the cost would be.If you are in doubt over these charges contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

  • The tracking number states 'delivered' but I have not received it?

    Please contact UPS immediately. Please provide them with your tracking number.
    The courier should keep the item and attempt to deliver it 3 times before returning it to us.
    Please contact: UPS

  • My return was processed but I was not refunded my delivery charge?

    We will process your refund on the product excluding the delivery charge.

  • Product is not in stock

    We launch new collections for spring/summer and autumn/winter. Not all products return, but our classic items and most popular collection items are re-stocked on a regular basis.
    Some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. We try to keep our products fresh and have additions from time to time, so look back frequently.
    **If you see an item has very few sizes/numbers left it usually means it's being discontinued and won't be coming back.

  • How does your delivery service work?

    We use UPS to deliver goods from Onepiece.com to all over the world. Your products will be delivered to your door. They make three attempts to deliver the package to you. Please follow your tracking number on the UPS website as soon as your order is shipped, as soon as your order leaves our warehouse with UPS they are fully responsible for the packages. In addition, they are also held responsible for missing packages. For more information, please visit www.ups.com.
    If you are unable to accept the delivery it will be returned to our warehouse, the cost for uncollected packages is EUR 40.