Privacy policy

Last updated: June 22, 2026

Onepiece operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Onepiece is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

Why we collect your data

We collect, use, and store your basic personal details to process and send your orders to the correct person and location. We also use it to keep you up to date on our latest products, special offers, and sales. The more you share with us, the more we can tailor your experience — from product recommendations to newsletter content.

Personal information we collect or process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Financial information — credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation. We do not store your credit card information; we securely pass this to our payment partners.
• Account information — username, password, security questions, preferences, and settings.
• Transaction information — items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• Gift cards and rewards — gift card balances and gift card transactions.
• Communications with us — the information you include when sending a customer care inquiry or responding to our emails.
• Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

Where we collect your data from

• Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services — from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
• From our service providers — when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
• From our partners or other third parties — including marketing platforms and analytics providers.

How we use your personal information

• Providing and improving the Services. To perform our contract with you, process your payments, fulfill your orders, arrange shipping, manage your account, facilitate returns and exchanges, enable you to post reviews, and create a tailored shopping experience — including recommending products related to your past purchases.
• Marketing and advertising. To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services, including based on items you previously viewed, purchased, or added to your cart.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect fraud, protect public safety, and secure our Services.
• Communicating with you. To provide you with customer care, respond to your inquiries, and maintain our business relationship with you.
• Legal reasons. To comply with applicable law, respond to valid legal process, investigate or participate in civil discovery or litigation, and enforce or investigate potential violations of our terms or policies.

We do not sell your personal data — including your name, phone number, address, email address, or payment information.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These include:

• With Shopify, our vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer care, cloud storage, fulfillment, and shipping). The key providers we rely on include Shopify (e-commerce platform and hosting), Shopify Payments and Klarna (payment processing), Klaviyo (email and SMS marketing), Gorgias (customer care), Meta and Google (advertising and analytics), and DHL and UPS (order fulfillment and delivery).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Depending on where you reside, you may have a right to direct us not to share information about you for this purpose.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (including subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over its use for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy.

Klarna

In order to offer you Klarna's payment methods, we may pass your personal data — in the form of contact and order details — to Klarna at checkout. Klarna uses this to assess whether you qualify for their payment methods and to tailor those methods for you. Your personal data transferred is processed in line with Klarna's own privacy notice.

Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from, your computer or mobile device. We use strictly necessary cookies to run the site. For analytics, preference, and advertising cookies, we ask for your consent through the cookie banner shown on your first visit, and you can change your choices at any time in our cookie settings.

We use the following cookies on our site:

• Site functionality cookies — allow you to navigate the site and use core features, such as "Add to Bag" and "Add to Wishlist."
• Site analytics cookies — allow us to measure and analyze how our customers use our website so we can improve both functionality and experience.
• Customer preference cookies — remember your preferences (such as your location) to make your shopping experience seamless and quicker.
• Targeting or advertising cookies — used to deliver adverts relevant to you (including through Meta and Google), limit how often you see an ad, and measure the effectiveness of our marketing.

If you want to delete cookies already stored on your computer, visit the "Help" section of your browser. Please note that deleting or disabling cookies may affect your experience — you may not be able to use certain features, and your shopping experience may be less seamless.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation as to its use.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

We use market-leading technology and software to keep your personal data secure. Where we work with third-party services, we ensure they follow industry-standard security measures.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit — we recommend that you do not use unsecure channels to communicate sensitive information.

We will keep your data for direct marketing for a total of five years. For email marketing, we will consider you an inactive customer (and subsequently delete your data) if you haven't opened an email within the last three years. We reserve the right to save your data for legal and tax purposes for a total of five years. You may opt out of direct marketing during this period.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right to access / know. You may have a right to request access to personal information that we hold about you.
• Right to delete. You may have a right to request that we delete personal information we maintain about you.
• Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information, or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out for the device and browser you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights above:

• Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of consent. Where we rely on consent to process your personal information, you have the right to withdraw this consent. Withdrawal does not affect the lawfulness of any processing based on your consent before its withdrawal.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf.

Managing your email and SMS preferences

We may send you promotional emails. You can opt out at any time using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional messages — such as those about your account or orders.

To stop receiving text messages from us, reply STOP to any text message sent from us.

Please note that some communications are an integral part of our service and cannot be opted out of. These include updates on your order, information about a potential refund or exchange, and other transactional messages.

Complaints

If you have complaints about how we process your personal information, please write to us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date at the top, and provide notice as required by applicable law.

Onepiece entities

Our registered office and principal trading address is:
Onepiece Jump In AS, Eilert Sundts Gate 41, 0355 Oslo, Norway. Our company registration number in Norway is 995135469.

Local Onepiece entities are:

• UK & Australia: Onepiece Jump In Limited
• United States & Canada: Onepiece America LLC
• All other countries: Onepiece Jump In AS

The Onepiece entity responsible for your purchases on our website and the processing of your personal data will depend on how you interact with our site and where you are located in the world.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please write to us at the address below, or through the contact form on our website:

Onepiece Jump In AS
Eilert Sundts Gate 41
0355 Oslo
Norway

For the purpose of applicable data protection laws, we are the data controller of your personal information.